Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, ...

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

In many cases, the callers are claiming to be from the Tioga State Bank Fraud Department and spoofing phone numbers used by ...

New identity proofing requirements for certain transactions, like changing an address, could especially impact people in ...

A major magnitude 8.7 earthquake struck early Wednesday in far eastern Russia. Tsunami alerts have been issued in parts of ...

The West Coast was under a tsunami advisory following a magnitude 8.8 earthquake off the coast of Russia's Kamchatka Peninsula.

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Japan’s meteorological agency issued a tsunami alert for Japan’s Pacific coast, upgrading an earlier advisory stemming from the powerful magnitude 8.0 ...

An Art History Slow Down and Look program will be held from 4:30-6 p.m. Thursday, July 31, at Better World Studios, 125 ...

The money is meant to help towns cope with longer ambulance runs in the wake of the closure of Nashoba Valley Medical Center.

Two million people are told to evacuate in Japan after an 8.8 magnitude earthquake, one of the strongest ever, hits Russia's ...