Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

In many cases, the callers are claiming to be from the Tioga State Bank Fraud Department and spoofing phone numbers used by ...

Grand County 911 dispatchers are receiving text alerts from iPhone users who need help in an emergency. The only problem- ...

Participants in the annual ride can help nonprofit ibi Simper Training with its mission of creating Post Traumatic Stress ...

New identity proofing requirements for certain transactions, like changing an address, could especially impact people in ...

A major magnitude 8.7 earthquake struck early Wednesday in far eastern Russia. Tsunami alerts have been issued in parts of ...

The West Coast was under a tsunami advisory following a magnitude 8.8 earthquake off the coast of Russia's Kamchatka Peninsula.

Santa Barbara County’s 9-1-1 dispatch center phone lines were working again Wednesday morning after repair crews worked to ...