Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

A Santa Fe County Sheriff’s Department spokesperson said that the phone records showed three calls were made on the morning ...

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI ...

Our last best hope for sharing, shaping, and wrangling over independent ideas may turn out to be America’s scrappy and disparate arts spaces—if they can hang on financially.

Tollway companies across the United States are raising awareness about the resurgence of a text message phishing scam referred to as smishing.

The Trump administration on Monday repeatedly stonewalled a federal judge seeking answers about whether the government had ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

Verizon reported more than 105,000 users are reporting an outage. Here's what it means and how to troubleshoot the issue.

General Motors is recalling 90,081 2019-2020 Cadillac CT6, 2020-2021 CT4, CT5, and 2020-2022 Chevrolet Camaro vehicles ...