Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center.

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Calls to BRAVE Bay Area’s 24/7 crisis hotline don’t always connect to a live voice on the other end, because the phone lines ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website.

Participants in the annual ride can help nonprofit ibi Simper Training with its mission of creating Post Traumatic Stress ...

The analyst firm expects virtual assistants to handle more complex customer inquiries. As a result, humans will provide more back-office support.

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

New identity proofing requirements for certain transactions, like changing an address, could especially impact people in ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...

Santa Barbara County’s 9-1-1 dispatch center phone lines were working again Wednesday morning after repair crews worked to ...