Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

To reach KLM customer service 1-844-215-2067, you can contact them via phone, live chat, email, or social media. The quickest ...

Tollway companies across the United States are raising awareness about the resurgence of a text message phishing scam referred to as smishing.

SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and 2006-2024. (Criteria used for Call Center ...

An employee, Tulsi Patel, was accused of sexually and physically assaulting 12 children over a two-week period.

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

To combat these challenges, Voiso has introduced two transformative AI-powered solutions: AI Speech Analytics and the AI ...

Hackers have set up over 10,000 fake websites to keep smishing scams going and target both iPhone and Android users with ...

Du is set to integrate advanced AI and cloud services in its call center operations, aiming to boost customer satisfaction ...