Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

A Santa Fe County Sheriff’s Department spokesperson said that the phone records showed three calls were made on the morning ...

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and 2006-2024. (Criteria used for Call Center ...

Our last best hope for sharing, shaping, and wrangling over independent ideas may turn out to be America’s scrappy and disparate arts spaces—if they can hang on financially.

Tollway companies across the United States are raising awareness about the resurgence of a text message phishing scam referred to as smishing.

An employee, Tulsi Patel, was accused of sexually and physically assaulting 12 children over a two-week period.

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

To combat these challenges, Voiso has introduced two transformative AI-powered solutions: AI Speech Analytics and the AI ...

Verizon reported more than 105,000 users are reporting an outage. Here's what it means and how to troubleshoot the issue.