Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

Tollway companies across the United States are raising awareness about the resurgence of a text message phishing scam referred to as smishing.

SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and 2006-2024. (Criteria used for Call Center ...

Dial 1-855-635-7012 to reach Expedia customer Service for booking assistance, cancellations, refunds, and more. The easiest ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...

An employee, Tulsi Patel, was accused of sexually and physically assaulting 12 children over a two-week period.

The shift would have directed elderly and disabled people to rely on the internet and in-person field offices to process ...

To combat these challenges, Voiso has introduced two transformative AI-powered solutions: AI Speech Analytics and the AI ...

Hackers have set up over 10,000 fake websites to keep smishing scams going and target both iPhone and Android users with ...