An investigation is underway following an incident that targeted a third-party system used to help Georgians navigate their food benefits.

The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense ...

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Lumen has transformed itself into a US enterprise-focused company through acquisitions and, more recently, divestitures, positioning it to benefit in an age of growing connectivity and artificial ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Yes, more pencils and yes, more books. Review our roundup of Savannah-Chatham County Public Schools back-to-school info to ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Some IRS managers have decided to “voluntarily downgrade” to non-management roles, because the pay “does not justify the ...

The Transit Authority of River City is implementing service changes and adjustments beginning Aug. 3, officials said.

In J.D. Power's latest wireless customer satisfaction survey, Consumer Cellular remains the most-liked wireless service.

The Ridge Spring Farmers Market will be open from 8 a.m. to noon Saturday, Aug. 2, at the Ridge Spring Town Plaza, West Main St., Ridge Spring. For more information, ...

The event will be held at the Whitney Senior Center on Friday, August 15th, from 1:00 p.m. to 4:00 p.m. and requires ...