Asana has always been about helping teams coordinate projects, but for the most part throughout the history of the company that has involved providing individual teams with the tools to manage a ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has been ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

Salesforce is a big, complex set of services, which has been augmented via acquisition with several other big complex services, including MuleSoft, Tableau and Slack, three companies the CRM giant ...

No matter where you stand on flex hours and unlimited PTO, their growing popularity highlights a central theme: employers are largely shifting to a "work smarter, not harder" philosophy. Processing ...

Workflow affects all of us, and avoiding inefficient disjointed workflow has become a new talking point for employees today, says ServiceNow's Chris Pope The idea that company employees discuss and ...

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

Optimizing tasks and ignoring the system, automates waste. This framework lets you map friction and unlock real productivity gains. The post Why automating a broken workflow with AI is a trap appeared ...