Ultimately, the future of business belongs to those who can master the art and science of customer experience.

This week on the GeekWire Podcast, my guest is Brad Anderson — an engineering and product leader who spent more than 17 years at Microsoft and is now approaching five… Read More ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Acquiring users isn’t enough. The real challenge lies in keeping them engaged and supported throughout their journey, long ...

In today’s digital fast paced world, businesses face unprecedented pressure to deliver instant, personalized, and seamless ...

Telus leverages Dynatrace to enhance customer experience with AI-driven observability, faster DevOps and real-time business ...

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Latest part of corporate evolution sees Avaya accelerate innovation-first ‘moonshot’ initiative into Infinity CX platform’s 2025 roadmap.

Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

HCLTech’s enterprise-grade cognitive virtual agent with generative AI offers dynamic, personalised, and intelligent engagement.

When done right, AI can increase customer satisfaction, improve accuracy, and free employees to focus on more complex tasks.