For more than 10 years Brent Benson has been building technology for HBS Online as its senior director of architecture and ...

HBS faculty comprises scholars and practitioners who bring leading-edge research, extensive experience, and deep insights into the classroom, to organizations, and to leaders across the globe. We ...

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ ...

Facing the issue of increasing customer churn, many service firms have begun recommending pricing plans to their customers. One reason behind this type of retention campaign is that customers who ...

This course is designed for students who are interested in the intersection of education (K-12 and higher education) and business — whether that means starting a business in the education sector or ...

In honor of Veterans Day, we recognize our students from every branch of the US military and draw inspiration from their ...

We document a link between the relational diversity of one’s social portfolio—the richness and evenness of relationship types across one’s social interactions—and well-being. Across four distinct ...

Companies typically compensate their sales force by using some combination of salary, commission, and bonuses, but executives are often unsure which incentives provide the best motivation. Should ...

Amy C. Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, has long studied the performance of teams in the workplace. Her latest book is The Fearless Organization: ...

This study establishes a plausible causal link between tax-planning-induced illiquidity and credit risks in lending markets. Exploiting an exogenous tax shock imposed by the Internal Revenue Service ...

The next generation of business leaders won’t just use AI—they’ll collaborate with it. That’s the driving philosophy behind the new Data Science and AI for Leaders (DSAIL) course, which equips MBA ...

BOSTON—August 16, 2022—In an effort to make the Master of Business Administration (MBA) degree more affordable and accessible to a wider array of students, Harvard Business School (HBS) announced ...