An Air Canada customer who says she was charged twice for a round trip to the Philippines says the airline has now promised to refund her over $5,000. SKIP TO MAIN CONTENT In the news ...

A new survey says Air Canada ranked below most other major North American airlines on customer satisfaction. People walk through Pearson International Airport in Toronto on Friday, March 10, 2023.

Meanwhile, only about 54 per cent of Air Canada's flights actually arrived on-time last year, putting it in last place in a recent ranking of how well North American airlines stick to their schedules.

Air Canada's argument that its AI-powered customer chatbot was solely liable for its own actions didn't hold up in civil court (thank goodness), and now the airline must refund a customer who was ...

However, Air Canada agreed to review the Rehels’ case and, on a good-will basis, refunded the full outstanding amount of their fares in the form of a flight credit after Global News brought the ...

Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into ...

Air Canada chatbot promised a discount. Now the airline has to pay it. Air Canada argued the chatbot was a separate legal entity ‘responsible for its own actions,’ a Canadian tribunal said ...

Heading into the peak holiday travel season, Air Canada teams are mobilizing to welcome the high volume of travellers embarking on journeys across North America and around the world. The airline ...