With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on ...

Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT ...

A CMDB (Configuration Management Database) is a central repository that stores information about an organisation’s IT assets, called Configuration Items (CIs), and the relationships between them, ...

ServiceNow customizations can deeply influence how an organization operates, especially when addressing industry-specific ...

Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The concept of information technology service management (ITSM) has been around for many ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

Entrepreneurs must have access to powerful technologies that may help them streamline operations and better serve their clients. One must-have tool is the best ITSM software, which allows firms to ...

Without a modern ITSM platform, state and local agencies may struggle with operational inefficiencies, security and compliance risks, and resource constraints. Public-sector IT leaders face an ...

Abstract: In the rapidly evolving landscape of IT services, traditional IT Service Management (ITSM) frameworks often struggle to keep pace with the dynamic needs of businesses. This paper explores ...