The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

The company has been investing close to $200-300 million every year, and out of this, $50 million has been earmarked for its Cloud technologies ...

The excellent Synology BeeStation doesn't have the deep feature set of a typical NAS device, but it's easy to use and can ...

Amazon will soon disable a privacy-focused feature available on three of its newer Echoes that allows commands to those smart ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

That's because these days the cloud is more than a storage space for digital data. It can, for example, let you play high-end PC and console quality games on a cell phone, if you wanted to. That's the ...

Microsoft Azure customers worldwide now gain access to VerbumCall (real-time Over-the-Phone Interpretation - OPI) to take advantage of the ...

In the era of rapid-pace digital changes, businesses need affordable communication systems to maintain connectivity with ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and ...

Google has finally acquired the Israeli cybersecurity startup Wiz for a total of $32 billion. More details here.

Anywhere365 will integrate Microsoft’s new Teams Phone Extensibility for Dialogue Cloud (pictured) into its contact centre platform. The integration – which will be generally available by the end of ...

Felix Castro of the National Weather Service in Hanford said they have seen the funnel cloud that was spotted in north of ...