Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

ROYAL OAK, Mich.--(BUSINESS WIRE)--Gongos, Inc. a consultative agency focused on operationalizing customer centricity, today launches its Value Exchange (Vex) Reports and Advisory Services, the result ...

Discover how a social sentiment indicator evaluates social media data to assess business performance and forecast stock ...

Companies do customer service research to measure the customer's satisfaction level with the customer service department. Customer service performance can be measured by observation, personal ...

New technologies like cloud, social, mobile, and advanced analytics can help companies reinvent customer service as a potent remedy for bland marketing, poor brand recognition, and lagging sales. But ...