In the changing world of business and politics, what is your message to chief marketing officers? The chief marketing officer has to become a deep generalist. This is an interesting concept that says ...

What motivates the customer to use a particular route for a sea crossing? While some operators might suggest that it is mostly habit, which is difficult to change, or price, which is driven by other ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Add Yahoo as a preferred source to see more of our stories on Google. I don't think anyone would disagree with me saying that the world feels like it's — how shall I say — on fire? No, not strong ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

The massive crowds and doorbuster sales can make stores seem like the center of the world during the holiday season, but in truth, retailers are just facilitating someone else’s main event. “It's more ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

LAS VEGAS — Good Food Holdings, the parent company of several West Coast specialty chains , is reimagining its upscale, full-service stores — and adding technology to enhance its customer service.