Intact Technology, Inc., a ServiceNow Elite Partner and 2024 US Federal Partner of the Year, announces the appointment of Kenric J. Wong as Chief Architect. With over 15 years of experience in ...
Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...
Abstract: Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to ...
With the release of the new ITIL 4 Foundation courses, Axelos has officially launched ITIL 4. This is the latest update of the widely used service management framework. ITIL 4 has been designed to ...
The new ITIL framework is coming to the market to help companies face the Fourth Industrial Revolution, known as Industry 4.0, characterized by digital transformation and the inevitable interaction ...
The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...
While normally I don’t put my stamp of approval on topics I cover, this week I have to tell readers if you are considering, in the midst of, or maturing your IT service management processes, you ...
Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...
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