Far exceeding the industry and national averages, leading logistics solutions specialist Speedy Freight has received a Net ...

More than two-thirds of the Fortune 1000 companies use the Net Promoter Score (NPS), making it one of the most widely recognized and commonly used metrics among practitioners (Baehre et al., 2022, ...

Leave forever, despite giving an acceptable NPS score? Take legal action? These insights cannot be extracted from numbers alone - and certainly not from generic open-ended survey questions.