Leave forever, despite giving an acceptable NPS score? Take legal action? These insights cannot be extracted from numbers alone - and certainly not from generic open-ended survey questions.

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining encounters. Here are common examples of what happens behind the scenes at ...

Earning points for your bookings in hotels is a practice that has been around for decades and although it might stay in place ...

In today’s hyper-targeted, always-on market, there is increasing pressure to prioritize immediate short-term sales results ...

Would you ever tell a friend you had a “4/5” experience with a company? Of course not. That’s just not how we talk or ...

Some companies have carved a niche between commercial first class and full private charter, targeting travelers willing to ...

With the advent of tools like Hotjar and UserPilot, both incorporating AI into their customer data offerings, it is now ...

Commerce Secretary Lutnik signaled in an interview on March 5th, 2025 that the U.S. government will rethink the BEAD program.

Q4 2024 Earnings Conference Call March 20, 2025 4:30 AM ETCompany ParticipantsPatrick Bowes - Head of Investor ...