The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

BEN YOUR REPORTING. GETTING MORE RESULTS TONIGHT? YEAH. ED MARIA. WE STARTED PUSHING FOR ANSWERS AFTER VIEWER AFTER VIEWER TOLD US THEY WEREN’T GETTING BILLS AND THEY WERE WORRIED THEY’D GET ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands ... In a letter, they said that National Grid hasn’t sent bills to an ...

The state's Department of Public Utilities (DPU) is taking action against National Grid. Game of Thrones is one of the TV events of the century, with a huge fan base and compelling characters. It has ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

Thousands of National Grid customers will get a welcome relief on their utility bills after the company failed to bill them on time. The Department of Public Utilities sent a letter to National ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.