A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of customers, according to NBC Boston. In a letter, they said that National Grid ...

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

Ofgem is considering penalising National Grid-SP Energy Networks' joint venture (JV) for delays in the EGL1 project's ...

AFTER WE STARTED ASKING QUESTIONS, DPU FOUND NATIONAL GRID’S ACTIONS INEXCUSABLE AND UNFAIR AND ORDERED THE COMPANY TO WAIVE COLLECTION OF CHARGES OLDER THAN 60 DAYS IF THE COMPANY DID NOT BILL ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

“Apart from the utter failure to perform the routine utility obligation of rendering bills in a timely manner, [National Grid] compounded its lapse by failing to inform the [DPU] in November ...

Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.