WE INVITE ALL OF YOU TO SEND YOUR STORY IDE National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and ...

In a separate action, National Grid is expected to be required to return $15 million to utility customers after Massachusetts regulators penalized the company for a slew of consumer complaints ...

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The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.