AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

As I was looking over my credit card statement, I noticed my auto-pay Internet bill charge had been posted twice on the same day. When I logged into my bank ...

Credit unions are under increasing pressure to enhance digital services while maintaining strong member relationships. Greater Nevada Credit Union (GNCU) took a proactive approach to modernizing its ...

We received a scam alert report regarding Expedia Customer Service articles published on. We saw this phone number (1-844-987 ...

call queues and intelligent CRM integrations. The feature variety is a big part of why Nextiva made our list of the best VoIP services. For those seeking a phone system, Nextiva adds VoIP ...

The conference calling service also uses AI to generate call transcripts and meeting notes and conduct sentiment analysis to streamline efficiency across your organization. Nextiva is a cloud ...

Stephanie is a professional finance and small business writer with more than a decade of experience. Her work has been featured on a variety of top finance sites, including The Penny Hoarder ...

This was to lean on customers to use online alternatives such as social channels or live chat. This came into force for folks phoning up the call center in the UK, Ireland, France, Germany, and Italy ...

It enables unlimited calling in the U.S. and Canada, with advanced features for call routing and team collaboration. However, RingCentral is costlier than many other voice-over-internet-protocol ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...

HOUSTON, Texas (KTRK) -- Another Houston child care center says it has not received state payments in weeks and now they fear closure, forcing dozens of families to find alternative care.

Gupshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a suite of 15 pre-built and customisable AI agents across sectors including ...