As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

An investigation is underway following an incident that targeted a third-party system used to help Georgians navigate their ...

A cyberattack on July 28 targeted Georgia’s EBT call center system, disrupting services and attempting to access user ...

Lt. Porch was shot on July 26 after a suspect led police on a chase following a domestic violence call.

Lumen has transformed itself into a US enterprise-focused company through acquisitions and, more recently, divestitures, positioning it to benefit in an age of growing connectivity and artificial ...

Nowadays, people are facing many problems with the charging jack of their phones. After connecting the charging cable, the ...

GRAND CANE, La. - The 2nd Annual DeSoto Health and Resource Fair is set for from 10 a.m. to 2 p.m. Friday at the David Means ...

Noticeably absent from the hearings Thursday and a previous such event held on July 23rd were Texas governor Greg Abbott and ...

Our Savior’s Lutheran Church in Ceylon will have their Saturday evening service tonight at 5:30 p.m. They are planning a service at 5:30 p.m. on Saturday, Aug. 9. There will be no services during the ...

Attempts to scam Colorado residents via text message regarding Express Lane and toll roads continue. Scammers who pose as a toll service, like Colorado’s ...

Their statements to state legislators marked the first time county officials have spoken publicly about what they were doing ...