Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, ...

Attorney General Kris Mayes announced on Wednesday that Arizona reached a settlement with two major communication companies ...

An investigation is underway following an incident that targeted a third-party system used to help Georgians navigate their ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Some IRS managers have decided to “voluntarily downgrade” to non-management roles, because the pay “does not justify the ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Verizon and Frontier could expand and enhance rural broadband infrastructure in the northeastern corner of Arizona via a lawsuit settlement.

On July 21, FSPS announced that the district had been impacted by a cybersecurity incident, disrupting its internet access ...

There is a surge of backlash against SSA’s escalating reliance on online identity proofing tools for routine transactions.