Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The City and County of Honolulu’s Department of Transportation Services (DTS) has announced that the phone systems for TheBus ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

The City and County of Honolulu’s Department of Transportation Services reports that the phone systems are back online for TheBus, Skyline call centers and TheHandi-Van. EARLIER COVERAGE The City and ...

Prime Minister Benjamin Netanyahu held a phone call with Ruhama Bohbot, the mother of Gaza hostage Elkana Bohb ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

Have you received a text message claiming you owe money to the FasTrak toll lane system? I’ve received this text three times ...

If you've ever wished you could have one more phone call with a loved one who has passed, a Brookfield cemetery is now offering a way to start the conversation.

A flood of cuts led by Elon Musk has sent the agency into chaos as a new commissioner prepares to take charge.

Abadia said the Fulton leadership team fully supported enhancing services for their deaf and hard of hearing customers and ...