Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, ...

An Art History Slow Down and Look program will be held from 4:30-6 p.m. Thursday, July 31, at Better World Studios, 125 ...

New identity proofing requirements for certain transactions, like changing an address, could especially impact people in ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

NordVPN is already a great Android VPN, and now the company aims to warn you about spam calls on mobile devices.

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Well, in an attempt to make things better for the consumers, Oppo has announced a very big upgrade to its customer service systems. The system is being powered by its AndesGPT LLM and uses generative ...

Restarting is always a good fallback, but before you get to that point, there are other steps you can take if you're off the ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...

An electrical engineer by trade, Patrick Schlott has spent countless hours tinkering with new and old technology. But it wasn’t until he found himself living in rural ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website.