IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI ...

A Winning CX Strategy for Black Friday Success. Martin Taylor of Content Guru discusses the role of the contact centre on ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru - contact ...

Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in Manchester. The event celebrated exceptional women driving innovation and excellence ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX thanks to the rapid deployment of Genesys Cloud. ENGIE is a world leader in low-carbon energy and ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact centre with the potential loss of up to 170 jobs. The site closure is a result ...

Amergy, a systems integrator and consultancy specialised in customer service, and Aspect Software, one of the leading providers of fully integrated customer interaction solutions, have announced that ...

Empowering contact centre agents in every call – with AI-driven context, guidance and summarisation. Contact centre agents today have a lot to manage. They are expected to listen, type, summarise, and ...

Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre. Data published by police.uk shows that for the period January to August 2025 ...

Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre business specialising in outbound sales and retention activity. Voice was formed in ...