Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, …

IT Service Management (ITSM) is a structured approach to designing, deploying, and managing IT services throughout their entire lifecycle within an organization.

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT …

Jan 3, 2025 · ITIL, the globally popular service management best practice framework offered by PeopleCert, defines ITSM as: “The implementation and management of quality IT services that …

Nov 11, 2025 · At its core, ITSM is about delivering and supporting IT services that create business value. It is the codification of processes, roles, policies, and metrics that govern how …

IT Service Management, or ITSM, is all about designing, delivering, managing, and improving the way IT services are used within an organization. Think of ITSM as the backbone of your IT …

Dec 1, 2024 · IT Service Management (ITSM) refers to the set of processes, practices, and tools that organizations use to design, deliver, manage, and improve the IT services they provide to …