Unified Service Desk, which is built using the User Interface Integration (UII) framework, is designed as a series of adapters and modules that facilitate management of UI elements …

Feb 9, 2025 · Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service …

Jan 24, 2025 · Microsoft will retire its Dynamics 365 Unified Service Desk (USD) in June 2028. The solution offers a configurable framework that allows users to bring multiple apps together …

Unified Service Desk allows users to build applications to view customer data stored in Microsoft Dynamics. The technology can also interface with computer telephony integration (CTI) to …

The Unified Service Desk (USD) is a Windows desktop application that you can use to access Dynamics 365 apps. It offers an alternative to using the Dynamics 365 web client.

Sep 6, 2024 · Outsource your Microsoft unified service desk for cost efficiency, scalability, and expert support to enhance enterprise IT operations.

This section provides information about the tools that help you efficiently administer your Unified Service Desk, and the location from where you can download them.