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YouTubeProf. Adriano Martins Antonio
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#shorts Se você recebe demandas o dia inteiro por chamado, telefone ou “rapidinho” no corredor então você PRECISA da ITIL. Ela te mostra como organizar o fluxo de ponta a ponta, melhorar processos e entregar valor de verdade, não só tecnologia. Seu chefe fala de “melhoria contínua”? A ITIL explica exatamente como fazer isso ...
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