Defining the Patient Experience
1:58
YouTubeberylinstitute
Defining the Patient Experience
"The sum of all interactions, shaped by an organization's culture, that influences patient perspectives across the continuum of care." Featuring: Gaye Smith (Vanderbilt Universtiy Medical Center), Jay Wolz (SoutheastHEALTH), Christy Patton (The Ohio State University Medical Center), Karin Fitzpatrick (Borgess Health), Anne Freeman (St. Joseph ...
56.8K viewsAug 2, 2011
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