Meet the workers answering your complaints - What in the World podcast, BBC World Service
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YouTubeBBC World Service
Meet the workers answering your complaints - What in the World podcast, BBC World Service
Most of the world’s call centres are based in India and the Philippines, but major hubs are also on the rise in other regions - especially in Latin America. In countries like Colombia, Brazil and Mexico, thousands of young people work in this industry to earn money while they’re studying. They mainly answer customer services calls coming ...
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